Mansfield Massage Therapy – Policies and Procedures
We are 100% committed to your satisfaction.
Please read each policy to ensure you have a GREAT experience with us.
-When scheduling an appointment, the following information is required from you: First and last name, email address, and phone number. You will also need to choose a 60 or 90 minute session.
-When scheduling an appointment, prepayment is required for online booking. If scheduling in person or on the phone, either prepayment or a credit card is required to confirm your appointment. Your card will not be charged without your authorization.
-You will receive an email confirmation of the appointment. You will receive a reminder 48 hours before and 24 hours before the appointment. The client waiver and intake form must be signed and returned at least 24 hours before your appointment.
-If you are not able to make a scheduled appointment, we require that you cancel or reschedule the appointment at least 24 hours in advance. Payment of 50% of the full session rate is required if you give less than 24 hours’ notice. The cancellation fee is 50% of your session rate. For 30 minute Gift Certificates, the cancellation fee is $30. Your credit card on file will be charged the cancellation fee if you cancel, or reschedule, for any reason, within the 24 hour window.
-Reschedules are allowed a maximum of 2 times, per appointment
-Full session payment is required if you give 2 hours’ notice or less to cancel or reschedule, or if you miss an appointment without giving notice.
-If within 24 hours of your session, you develop a contagious illness or have a sudden, unplanned health or personal emergency rendering you unable to make your appointment, you will need to inform MANSFIELD MASSAGE THERAPY right away. If I am unable to fill the open appointment, you will be charged the cancellation fee, or session fee (if less than 2 hours’ notice), unless an exception is granted, only at the discretion of MANSFIELD MASSAGE THERAPY.
-You are still responsible for your appointment until you hear back from me confirming I received your email, phone message or text requesting cancellation/rescheduling.
ARRIVING ON TIME/SESSION LENGTH:
-You are required to arrive 10 minutes early for your appointment, in order to get the full session time scheduled. If you arrive on time, or late, the therapist can only give you whatever time remains of your appointment. Payment for the full length of the session is required. If you arrive more than 10 minutes before your session, your therapist will not begin early and you will not receive extra time.
-In order for you to receive the best massage therapy possible, you will need to communicate ANYTHING and everything, including your needs, preferences, requests or feedback, at any time before, during or after your massage. You must communicate right away if there is anything distracting you or if you feel unwell or uncomfortable at any time during the session so that adjustments can be made. Your therapist wants HONEST feedback – positive or negative – and will not take offense to it.